Provides leadership and oversight to ensure the successful delivery of portfolio level outcomes that will require coordination across various program and project managers, and/or release train engineers and scrum masters Works collaboratively with Product Management Directors & Technology Directors within a Portfolio to develop execution strategies and plans for deliverin

In a group setting or one on one, compares and contrasts dental plans in order to assist customers with determining the best plan to meet their needs. In some cases, may be required to guide customers into making a decision when Delta Dental is offered on a voluntary basis. Provides customers with printed plan information and answers any questions about the plans offered.

Analyze and respond to complex telephone and written inquiries regarding eligibility, benefits, claims status, policies and procedures to office professionals, groups, covered members and brokers, providing superior customer service at all times. Expediently access reference materials to analyze and determine appropriate responses to inquiries, ensuring timely, one call r

Provides HR consulting in the areas of organizational effectiveness and design, employee engagement/employee experience, workforce planning/talent acquisition, change management, performance, and talent management. Drives development and alignment of people strategies, tactics, programs, and practices to enable business strategies, priorities and/or minimize risks. Establ

Drives the recruitment, evaluation, motivation, development and performance of team members Develops policies, procedures, and standards in compliance with industry best practices and optimizes operational activities to drive efficiency and achieve continuous improvement while supporting customer service agreements Monitors and oversees initiatives and deliverables includ