Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees.
Our founder, Barc Simpson established we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures.
Learn about our company culture .
YOU
As the Simpson IT Support Services Analyst, you are the primary interface between the Simpson Information Technology department and the management staff at each Simpson branch and/or warehouse location.You are responsible for the purchase, installation, maintenance, and support of all technology within their assigned branches and associated locations.
WHAT YOU'LL BE DOING(% of Time)
Address internal employees' IT related issues and requests, follow up with employees on open incidents and requests, and document support efforts in the service desk systems. (35%)
Develop and maintain a thorough understanding of branch operations and priorities by working with Branch Managers, Controllers, and other management staff at each assigned location. Regularly attend scheduled meetings with branch/warehouse management staff as the Technology representative of the branch and/or warehouse to confirm alignment of technology priorities and other IT day-to-day operations. Manage annual technology budgets for assigned branch including the proactive replacement and upgrades of technology equipment. Research, negotiate, and manage contracts for technology equipment and services on behalf of the local branches. (25%)
Continually research, identify, advise, and implement cost-effective technology solutions. Implement assignments and manage projects as requested by Sr. Directors and/or SVP of Technology. Lead/Work in focused teams to identify, qualify, design, and implement complex IT solutions, company technology standards and service levels. (15%)
Install and maintain all desktops, laptops, servers, printers, and related hardware installed at branch and warehouse locations.Work with appropriate support vendors to verify warranty repairs are correctly processed. (10%)
Partner with Simpson Network & Telecommunications team to provision, install and maintain voice and data circuits with sufficient capacity and redundancy. Partner with Simpson Network team to install, configure and maintain secure networks, including firewalls, routers, switches, and WIFI Access Points for connectivity with the Internet and Simpson data centers while adhering to current compliance standards as outlined by the Simpson Information Security team. Regularly monitor circuit performance and test failover configurations. Create and maintain network and telecom documentation that include network diagrams, IP information and assignments, ISP contact and support information, and other required technical related site documentation. (10%)
Create and distribute regular communications regarding status of Technology systems, and IT Changes. Educate End Users on how to best use Technology systems, while following Cybersecurity best practices. Create and/or update knowledgebase articles and other "how to" documentation for the IT Team and end users. (5%)
DESIRED SKILLS AND EXPERIENCE
If you can do everything listed above, you've got what it takes. Perhaps some of the following would be helpful too:
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is frequently required to sit, talk, and hear, and sometimes walk and stand. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.
WORK ENVIRONMENT
This job operates in a professional office environment where standard office equipment such as computers, phones, printers/scanners, etc. are frequently used.
TRAVEL
This position requires travel up to 25% of the time.
WORK STATUS & LOCATION
This full-time, exempt position is located in Stockton, CA.
RELOCATION
Relocation is not available for this position.
PAY
$29.28 - $38.08 / hour
REWARDS AT SIMPSON STRONG-TIE
We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.
In keeping with the Company's commitment to the communities in which it does business, we are an equal opportunity employer. This means that to the fullest extent required by local law, employment decisions are based on merit and business needs and not on race, color, citizenship status, national origin, ancestry, sex, gender (which state law may define to include gender identity/expression, transgender identity, pregnancy, childbirth or related medical condition, and gender stereotyping), sexual orientation, age, religion, creed, physical or mental disability, genetic information, medical condition, covered marital status, protected veteran status, or any other basis protected by applicable law.
Please note all job offers are contingent upon a successful background investigation and drug test. Simpson Strong-Tie's drug policy is based upon Federal Law, and therefore will screen applicants for amphetamines, including methamphetamines, cocaine, phencyclidine, opiates, and marijuana. Where applicable, drug testing for marijuana may be modified to conform with state and local laws.
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