SUMMARY
The Customer Experience Specialist will serve as an expert in Customer Service by providing inbound customer service via phone, email, and chat. In addition, the Specialist will act as a liaison between the Customer Service and other business contacts, handle escalated calls, schedule and conduct final customer follow-up to ensure complete satisfaction with Galls experience. The Specialist may also serve as a product specialist, training mentor, home agent (when needed), or unmanaged agency specialist.
WHAT YOU'LL DO
WHAT YOU BRING
EDUCATION/TRAINING/EXPERIENCE
Galls is an Equal Opportunity Employer of people from all walks of life, including persons with disabilities and veterans. Galls is passionately committed to diversity and inclusion in all that we do. We invite you to join our team, grow with us and contribute by bringing your authentic, best self to work.
#corporateroles