Brand Home Team Leader (Visitor Centre)
Plymouth, CA 
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Posted 6 days ago
Job Description

Pernod Ricard is the #2 worldwide in Wines & Spirits, with consolidated Sales of circa 9,000 million in Fiscal Year 19.

Created in 1975 through the merger of Ricard and Pernod, the Group has undergone sustained development, based on both organic growth and acquisitions: Seagram (2001), Allied Domecq (2005) and Vin&Sprit (2008).

Pernod Ricard holds one of the most prestigious and comprehensive brand portfolios in the sector: Absolut Vodka, Ricard pastis, Ballantine's, Chivas Regal, Royal Salute and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater gin, Kahla and Malibu liqueurs, Mumm and Perrier- Jout champagnes, as well as Jacob's Creek, Brancott Estate, Campo Viejo and Kenwood wines.

Pernod Ricard employs a workforce of approximately 18,500 people and operates through a decentralised organisation, with 6 Brand Companies and 86 Market Companies established in each key market.

The company is strongly committed to a sustainable development policy and encourages responsible consumption.

Pernod Ricard's strategy and ambition are based on 3 key values that guide its expansion: entrepreneurial spirit, mutual trust and a strong sense of ethics.

Website:

This is role is part of the The Gin Hub which is an integral part of Pernod Ricard UK and reports to the Head of Brand Homes

About The Gin Hub

The Gin Hub is where you will find our collection of wonderful International Gins: Beefeater, Plymouth, MALFY and Seagram's (outside of the US) as well as the passionate people behind them. Created in London in July 2017, The Gin Hub was born as a stand-alone company, which now reports to Pernod Ricard UK, to drive the global development of its portfolio of International Premium Gin brands. Nimble and experimental, The Gin Hub is a place where world-class expertise is celebrated, where innovation and ideas are nurtured and where its gin brands can truly thrive.

The vision for The Gin Hub at Pernod Ricard is to be the No.1 in Premium+ Gin globally. This will be achieved by marketing Pernod Ricard's Gin portfolio to the highest standards to win the hearts and minds of gin consumers all over the world.

Beefeater is the strategic international priority brand in our portfolio with the vision to become the No.1 Gin in Premium+. The Beefeater brand home in Kennington, London is the heart and soul of the brand. The brand home (currently and will continue)

to play a key role in assisting to achieve the Beefeater and the Gin Hub vision

Specifically, the key purpose of this role to recruit and convert visitors to become advocates of the Plymouth brand.

  • Host tours of the Distillery visitor centre
  • When not hosting tours work in the visitor centre shop
  • Provide consistent premium levels of service and promotion of brand message to all customers, by being a Brand Champion for Plymouth Gin
  • Share the Plymouth Gin story through engaging presentations, conversations and world-class storytelling.
  • Represent and bring to life the Plymouth Gin core values.
  • Greet, orient, and direct visitors.
  • Be convivial with visitors and other staff members at all times
  • Answer general questions about the distillery, exhibitions, history, process and tastings.
  • Maintain excellent hygiene & safety standards.
  • Process admissions transactions for guests. Issues tickets and wristbands to guests (as required).
  • Actively engage guests to enhance their experience and promote two-way conversations.
  • Assist with keeping all experience and work areas orderly. Clean as required.
  • Complete opening and closing procedures in a timely and efficient manner.
  • Proactively engage with guests in order to drive sales in the gift shop.
  • Perform other tasks as directed by Brand Home Manager.
  • Provide ongoing feedback to line manager and Head of Brand Home: positives and negatives of current internal practises, risks to the organisation and opportunities for improvement.
  • Continue to develop a knowledge of the Beefeater story & brand initiatives
  • Keep up to date with all the current Gin mixing trends and best practises.
  • Partake in continuous improvement training.
  • Assist with special events.
  • Lead the Brand Host team
  • Assist the Brand Home Manager with the running of the visitor centre
  • Work with the Head Bartender to ensure high levels of customer service are being delivered
  • Assist the Brand Home Manger to ensure targets and budgets are being delivered
  • Works with the Head Bar Tender and Brand Home to ideate and test new experience
  • Assist the Brand Home Manger to market the visitor centre experiences

Job Posting End Date:

Target Hire Date:

2020-03-27-07:00

Target End Date:


Pernod Ricard USA is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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